Refund policy
Returns & Refunds
We hope you're happy with your purchase from Beyond Vinyl. If there is a problem with your order, please contact us and we'll do our best to resolve it.
Change-of-mind returns for online orders
For most goods purchased online, you have the right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the goods to us.
To request a return, please email info@beyondvinyl.co.uk before sending your item back.
Returned items should be in the same condition in which they were received, with all packaging, accessories and other supplied items included. You are responsible for taking reasonable care of the goods while they are in your possession.
Where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction from the refund to reflect any reduction in value.
Unless the item is faulty, damaged, incorrectly supplied, or we agree otherwise, the customer is responsible for the cost of returning the item. We recommend using a tracked or recorded delivery service, as the goods remain your responsibility until they reach us.
Sealed music, video and software
The right to cancel does not apply to sealed audio recordings, sealed video recordings or sealed computer software once they have been unsealed after delivery. This includes applicable sealed CDs, DVDs and similar products.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Damaged, faulty or incorrect items
Please inspect your order when it arrives. If an item is damaged, faulty, not as described, or you have received the wrong item, contact us as soon as possible at info@beyondvinyl.co.uk with your order details and, where appropriate, photographs of the problem.
Where goods are faulty, your rights are protected by the Consumer Rights Act 2015. Depending on the circumstances, you may be entitled to a refund, repair or replacement.
Cancelling an order before dispatch
If you change your mind before your order has been dispatched, please contact us at info@beyondvinyl.co.uk as soon as possible. If we are able to cancel the order before dispatch, we will do so and refund the payment.
If the order has already been dispatched, it can normally be returned in accordance with the returns procedure above.
Pre-orders
You may request cancellation of a pre-order before it has been dispatched by contacting us at info@beyondvinyl.co.uk.
Once a pre-order has been dispatched, the normal online returns provisions above apply.
Release dates shown for pre-order products are supplied by record labels, distributors and suppliers and can occasionally change. We will fulfil pre-orders as soon as stock is available to us.
Refunds
Once we have received your return, or appropriate evidence that it has been returned where applicable, we will process any refund due without undue delay.
Refunds will normally be made to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.
For a valid cancellation of an online order, any refund of the original delivery charge will be limited to the cost of our standard delivery option where the customer chose a more expensive delivery service.
Gift cards and vouchers
Gift cards and vouchers are subject to their applicable terms and conditions. Nothing in those terms affects your statutory rights in relation to goods purchased using a gift card or voucher.
Returns address
Beyond Vinyl (Returns)
The John Marley Centre
Muscott Grove
Newcastle upon Tyne
NE15 6TT
United Kingdom
Please contact us before returning an item:
This returns policy does not affect your statutory rights.