Privacy policy

Privacy Policy

Last updated: 6 October 2026

Beyond Vinyl respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit Beyond Vinyl, place an order, create an account, subscribe to our marketing, contact us or otherwise use our website and services.

Our online store is powered by Shopify.

Who we are

Beyond Vinyl is the data controller responsible for the personal information described in this policy.

Beyond Vinyl
The John Marley Centre
Muscott Grove
Newcastle upon Tyne
NE15 6TT
United Kingdom

Email: info@beyondvinyl.co.uk
Telephone: +44 191 308 1892

Information we collect

Depending on how you interact with us, we may collect information including:

your name;
email address and telephone number;
billing and delivery addresses;
account details;
order and transaction history;
products you purchase, return or enquire about;
payment and payment-confirmation information;
communications you send to us;
marketing preferences;
device, browser and IP-address information; and
information about how you interact with our website.

Payment card transactions are processed through our payment providers. Beyond Vinyl does not need to store your full payment-card details in order to fulfil your order.

How we use your information

We use personal information where necessary to:

process and fulfil orders;
take and confirm payments;
arrange delivery, collection, returns and refunds;
administer pre-orders;
provide customer accounts;
respond to enquiries and provide customer service;
prevent fraud and keep our website and customers secure;
maintain appropriate financial, transaction and business records;
comply with legal and regulatory obligations;
operate and improve our website and services; and
send marketing communications where permitted.

Our lawful bases for processing

Under UK data-protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely upon:

Contract — where processing is necessary to take steps at your request or fulfil our contract with you, for example processing and delivering an order.

Legal obligation — where we need to retain or process information to comply with legal, tax, accounting or other regulatory requirements.

Legitimate interests — where processing is reasonably necessary for the operation, security and improvement of Beyond Vinyl and those interests are not overridden by your rights and interests.

Consent — where you have given us consent for a particular use of your information, such as certain marketing or non-essential cookies. Where we rely on consent, you can withdraw it.

Marketing

If you sign up to receive Beyond Vinyl news and offers, we may use your contact details to send information about products, new releases, pre-orders, signed and exclusive releases, Beyond Vault items, events and other Beyond Vinyl news.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in our emails.

Unsubscribing from marketing does not prevent us from sending service messages necessary for orders you have placed, such as order confirmations and dispatch information.

We will handle electronic marketing in accordance with applicable UK data-protection and electronic-marketing requirements.

Cookies and similar technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand how the website is used and, where applicable and permitted, support analytics and advertising.

Some cookies are necessary for the website to function. Where consent is required for other cookies or similar technologies, we will request it through our cookie/privacy controls.

You can manage the choices available to you through those controls.

Shopify

Our online store is hosted by Shopify. Shopify processes information about your use of the store to provide its ecommerce platform and associated services.

Information submitted through our online store may therefore be processed by Shopify and its service providers.

Shopify may also process certain information as an independent data controller for its own purposes. Further information about Shopify's processing and privacy practices is available through Shopify's Consumer Privacy Policy.

Other organisations we share information with

We may share personal information where necessary with organisations that help us operate Beyond Vinyl, including:

Shopify and ecommerce service providers;
payment processors;
postal, courier and fulfilment providers;
IT, hosting and security providers;
email and communications providers;
professional advisers such as accountants; and
government, regulatory, law-enforcement or other authorities where required by law.

We only share information where there is an appropriate reason for doing so.

We do not sell your personal information.

International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data-protection law, including use of recognised adequacy arrangements or appropriate contractual safeguards where required.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes and meeting legal, accounting and tax obligations.

Different types of information may therefore be retained for different periods.

Your rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information in certain circumstances;
ask us to restrict processing in certain circumstances;
object to certain processing;
receive certain information in a portable format; and
withdraw consent where processing is based on your consent.

These rights are not absolute and exemptions may apply.

To exercise a right, contact info@beyondvinyl.co.uk. We may need to verify your identity before completing a request.

Children's information

Our online store is not intended specifically for children and we do not knowingly collect children's personal information except where there is an appropriate lawful reason to do so.

Security

We and our service providers use appropriate measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Complaints

If you have a concern about how Beyond Vinyl has handled your personal information, please contact us first at info@beyondvinyl.co.uk so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, suppliers, technology or legal obligations.

When we make changes, we will update the date shown at the top of this policy.

Contact us

For questions about this Privacy Policy or how we handle your personal information: